1. Agreement and provider

These Terms govern access to and use of Talk & Learn, including talkandlearn.app, the web application, and the Android application. By using the service, you agree to these Terms and the Privacy Policy.

The provider is Artem Sergeevich Soloviev, a self-employed individual in the Russian Federation, tax ID 890800314005. Contact: [email protected]; +7 966 762 5067.

You must be an adult to create an account. If you allow a person in your care to use a group, you are responsible for managing access and obtaining any necessary permissions.

2. The service

Talk & Learn provides augmentative and alternative communication tools, visual cards, schedules, exercises, history, group collaboration, and optional voice and AI-assisted features.

The communicator can be used without an account in local mode. Synchronisation, collaboration, certain cloud functions, and paid access require an account and internet connection.

The service is an educational and assistive tool. It does not provide diagnosis, medical treatment, or professional advice and is not a substitute for a qualified professional.

3. Accounts and groups

You must provide accurate information, keep your credentials secure, and tell us promptly about unauthorised use.

A group administrator decides who participates and what they may view or change. The administrator is responsible for sharing only content and personal data they have the right to use and disclose.

We may restrict an account when reasonably necessary to protect users or the service, investigate misuse, or comply with law. Where possible, we will explain the reason and available options.

4. Content and acceptable use

You retain rights in content you create or upload. You grant us a limited licence to host, process, reproduce, and transmit it only as needed to provide the functions you request.

You must not upload unlawful, harmful, deceptive, or infringing content; violate another person’s privacy; seek unauthorised access; bypass security; interfere with the service; or use it to harass, discriminate against, or exploit others.

Images and symbols from external libraries may be subject to their own licences and attribution requirements. You are responsible for following them when reusing or exporting that material.

5. Automated features

Automated search results, transcriptions, translations, phrases, reports, and recommendations can be inaccurate or unsuitable. An adult should review them before relying on them for important decisions or sensitive communication.

Available speech features depend on language, device, and provider. The service may report that a voice or feature is unavailable instead of silently substituting another language.

6. Orders, prices, and payment

From your account you can buy: a cloud subscription for one month or twelve months (synchronisation across devices, backups, exercises, statistics, and AI-assisted features); a token pack — consumable units spent on AI and other external requests such as phrase generation, image search, speech, and analysis; and a place in the intensive programme — the Pro plan for the term you choose (3, 6, or 12 months) together with reinforced AI progress analysis every few days and weekly, a personal level-by-level learning plan, regular reports, and the support chat at every stage of the way.

To place an order, choose the plan or pack in your account, open the payment page, check the name of the service and the amount, and confirm the payment. No separate application, invoice, or signed paper contract is required.

A place in the intensive programme is booked by request — through the form on the intensive page or the support chat. How and by when to pay is stated in the reply to your request; everything else in this section then applies as usual. Supervision sessions offered on the intensive page are paid directly to the specialist, fall outside these Terms, and any refund for them is settled with that specialist.

Prices in this version of the service are shown in US dollars. The name of the service, what it includes, the period, and the final amount are displayed before you confirm the payment. The provider works under the Russian self-employment tax regime and adds no VAT; taxes or charges applied by your own country or bank are not included.

Payments are collected by Robokassa, a licensed payment provider that accepts cards issued outside the Russian Federation. The charge is made in the currency stated on the payment page; if your card is issued in another currency, your bank converts the amount at its own rate. Card details are entered on the provider’s secure page — we never receive or store card numbers.

Payment is single, in full, and in advance. Your payment obligation is met once the payment provider confirms the transaction; a receipt is then sent to the email address on your account.

7. Delivery of the service and renewal

The service is digital and delivered online. Paid features are unlocked automatically as soon as payment is confirmed — normally within a few minutes, and no later than 24 hours after confirmation.

If payment went through and access has not opened within 24 hours, write to [email protected] or use the support chat, giving the date and amount of the payment and the email address on your account. We will open access or refund the payment under section 8.

Paid access runs from the moment it opens, for the period you bought: one month or twelve months. Subscription tokens are credited every month; tokens from a pack are credited immediately after payment. The number of tokens is shown with the plan.

Where a subscription is set to renew automatically, the price of the next period is charged on the day the current period ends, using the same payment method and the price in force at that moment. We tell you by email before any price change.

You can switch off automatic renewal at any time before the next charge: write to [email protected] from your registered address, or use the support chat. A request received at least 24 hours before the charge date is processed before that date. Switching renewal off does not end the period you have already paid for — access continues until it expires.

When a paid period ends without renewal, cloud features — synchronisation, backups, AI functions — are switched off. Group data is not deleted automatically and becomes available again if you resume the subscription. The apps and local mode on the device stay free.

8. Cancellation and refunds

You may cancel at any time: both before the service starts and while it is being provided.

How much is refunded: before access opens, the full amount; within 14 calendar days of payment, the full amount, with no reason required; after those 14 days, the price of the unused part of the paid period, calculated pro rata for the whole days remaining; for a token pack, the price of the tokens you have not spent; and for the intensive programme the same rules as for a subscription — it opens for the term you bought, so the full amount within 14 days and the price of the unused part of the term after that.

How to ask for a refund, step by step: (1) write to [email protected] from the email address on your account, or use the support chat, with “Refund” as the subject; (2) state the account email, the date and amount of the payment, the service you paid for, and the payment method — you do not have to give a reason; (3) we review the request within 3 business days and reply by email, confirming the amount or explaining, with reference to this section, why it is refused; (4) the money is sent back within 10 business days of that confirmation; (5) the refund goes to the same card or account used for the payment, so no separate written claim and no bank details are needed.

The full amount calculated under the rules above is returned. No payment-provider or bank charge is deducted from a refund.

From the day a refund is confirmed, access to the paid service ends, and any unspent tokens covered by the refund are removed from the balance.

Mandatory consumer rights in your country of residence — including any statutory right of withdrawal, refund, or guarantee — apply in addition to this section and are not limited by it.

9. Intellectual property

The Talk & Learn software, design, brand, and first-party content belong to the provider or its licensors. You may use the service for authorised personal or professional purposes, but may not copy, resell, reverse engineer, or create a derivative service except where the law permits.

10. Availability and liability

We aim to keep the service available and secure, but maintenance, network failures, and provider changes may occur. We do not promise that every feature will always be available or that automated output will be error-free.

Nothing in these Terms excludes liability that cannot legally be excluded. To the fullest extent permitted, we are not liable for indirect or unforeseeable losses or for problems caused by external services, devices, networks, or use contrary to these Terms.

11. Termination and data

You can request account closure and deletion by emailing [email protected] from your registered address. Data retention and deletion are described in the Privacy Policy.

We may suspend or end access for a serious breach, security risk, legal obligation, or service closure. Where reasonable, we will give notice and an opportunity to remedy the issue or export data.

12. Governing law, changes, and contact

These Terms are governed by the laws of the Russian Federation, without depriving you of mandatory consumer or data-protection rules that apply in your country of residence. Disputes we cannot resolve informally may be brought before a court with jurisdiction under applicable law.

We may update these Terms to reflect service or legal changes. We will publish the new version and date; where possible, material changes will be communicated with reasonable notice.

Questions, complaints, and notices: [email protected]; +7 966 762 5067.